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Jun 25, 2021 BY Rosemary Florez, former Mighty Citizen UX Design & Content, Marketing

Getting Ready For the President’s Management Agenda

The President Management’s Agenda was released in November 2021. Read more details here.

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The President’s Management Agenda (PMA) is a set of initiatives and standards from the White House’s Office of Management and Budget (OMB) designed to improve the impact of government agencies on behalf of the American people.

At the foundation of the PMA is a spirit of bipartisanship and accountability from the federal government that has been an effective change-maker over the years. It’s a document that defines operational metrics objectively and for everyone’s benefit, improving the way agencies and federal employees are able to serve the public and efficiently steward taxpayer dollars.

The Biden-Harris Management Agenda lays out a long-term vision for modernizing the federal government through three main priorities that include:

Priority 1 - Strengthening and Empowering the Federal Workforce

  • Overcoming “below-average” employee engagement
  • Attracting, hiring, and retaining the most qualified employees
  • Building a diverse, equitable, and accessible workforce
  • Proactively addressing the given expected retirements and growing need for new skill sets across agencies
  • Actively engaging candidates, communities, schools, and organizations who have been historically underrepresented

    Priority 2 - Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience

    • Delivering secure, effective, equitable, and responsive solutions for all who the Government serves
    • Ensuring seamless interactions and substantially improving the customer experience
    • Coordination with State, Tribal, territorial and local governments in delivering Federally funded assistance
    • Addressing inequities and improving the service design, digital products, customer experience, and streamlining processes
    • Addressing the government-wide shortcomings that cascade to federally funded programs through human-centered design research

    Priority 3 - Managing the Business of Government to Build Back Better

    • Accomplishing collective goals and activities across agencies, spurring follow-on action across sectors and all levels of government
    • Fostering lasting improvements in acquisitions and leading by example toward sustainable climate solutions
    • Strategic management and oversight of Federal financial resources
    • Continuing to enhance IT modernization, digital transformation, supporting mission delivery and the essential work of government
    • Implementing capacity-building strategies that build lasting change and further enhance the Administration’s goals to build back better
    • Identifying critical skill gaps across government and ensuring a strong cybersecurity workforce
    • Strengthening Data Management to better understand the distribution and impact of Federal Programs and Services
    • Preparing for the release of the PMA Learning Agenda
    • Leveraging the Federal Performance Management Framework and Cross-Agency Priority (CAP) goals - (To be deployed in early 2022)
    • Progressing toward the PMA Strategies and Vision, with clear goals, transparency, research, and public opinion to continue building trust with the American Public

    To help federal agencies of all sizes prepare for the President’s Management Agenda, Mighty Citizen’s experts have developed a white paper to help guide you through the impending changes and how to quickly transition your digital services and website to reflect the new direction. Download the white paper:

    Our guide outlines three main steps to consider in your preparation for the PMA:

    three steps to achieving website compliance image, Step 1: Audit and Review, Step 2: Create and Revise, Step 3: Publish and Track

    Ultimately, compliance is your responsibility. The priorities in the PMA are extensive, but there’s no reason to be overwhelmed. Our white paper is full of free tools and resources to aid you along each step to compliance. Download it today to stay on top of these coming changes:

    Additionally, we’ve created a 90-Day PMA Compliance Bootcamp Package to help champion you through these new standards and into a stage of compliance. Our package includes:

      • User Research
      • CX & Design Review
      • Digital Marketing Audit and Strategy
      • 508 Compliance Accessibility Report
      • Google Analytics optimization and/or reporting
      • Content Audit and Matrix for your most trafficked web pages
      • Optional: Content Creation / Revision to reflect new administration goals

    For more information, visit or reach out to Rosemary Florez at 512-960-8057 or [email protected].


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