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User Experience Designer / Researcher

Mighty Citizen is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of color, LGBTQ and non-binary people, veterans, parents, and individuals with disabilities to apply. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Mighty Citizen is looking for a collaborative, creative user experience designer to join our team. The role focuses largely on user research and information architecture. To perform this job successfully, an individual must be able to meet each expectation and qualification. The expectations and qualifications listed below are representative of the knowledge, skill, and/or ability required.

Location: Austin, TX or remote
Salary: $60,000 – $70,000 dependent on experience.

Job Responsibilities

This position will:

  • Lead strategy and discovery efforts with clients.
  • Lead information architecture efforts with clients, including content audits, sitemaps, wireframes, and other related deliverables. This position does not focus on visual design.
  • Lead user research projects. Examples include stakeholder interviews, audience surveys, and usability testing.
  • Write functional specifications in business language.
  • Perform quality assurance testing to validate the site against site architecture deliverables.
  • Collaborate with the project team throughout the project.
  • Mentor staff across the teams as appropriate.
  • Contribute to company publications and presentations, as needed.
  • Offer suggestions to improve existing internal systems and processes.
  • Other tasks as necessary to make you and the company more successful.


  • 2-3 years of professional experience creating responsive web architecture concepts.
  • Knowledge of industry standards around UX design including information architecture, sitemap development, wireframing, and content strategy.
  • Knowledge of user research techniques including stakeholder interviews, survey development and analysis, user profile development, and customer journeys.
  • Exceptional interpersonal communication and presentation skills, including the ability to tactfully deliver and accept honest criticism.
  • A degree in information science, design, or a related field, or commensurate experience as referenced above.


  • A positive attitude with team members and clients.
  • Highly developed organizational, collaboration, and written/verbal communication skills.
  • Experience managing project communication and scope for multiple projects.
  • Expertise in leading stakeholders through discovery and other project phases.
  • A history of successfully managing multiple duties in a fast-paced collaborative team environment.
  • Strong ability to execute tasks independently as well as in a team environment.
  • Strong communication skills and the ability to provide information about the organization to diverse groups of people.
  • Willingness to take responsibility and share ideas for improvement of agency work.


As a full-time employee of the Mighty Citizen team, you’ll enjoy big-company benefits in a small-company setting. That’s why every Mighty Citizen receives medical insurance along with company-paid dental, vision, disability, life insurance, and parental leave. A company-matched 401(k) program will complement your competitive salary. Each year, you’ll get a large professional development budget to attend trainings, conferences, and industry events. But perhaps most rewarding of all is our commitment to giving you a creative, autonomous, and collaborative daily work environment—from our beautiful open offices in Austin’s east side or remotely. Working as a Mighty Citizen means growing personally, professionally, and as a team. Apply now!

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