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User Experience Designer / Researcher

Mighty Citizen is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of color, LGBTQ and non-binary people, veterans, parents, and individuals with disabilities to apply. If you need reasonable accommodation at any point in the application or interview process, please let us know.

About You:

You are passionate about why things are the way they are. You love problem-solving and understand that sometimes what a client needs is not what they ask for. Your strategic view helps you develop thorough and data-driven strategies that contribute to the overall goals of an organization.

About Us:

Mighty Citizen is the branding, marketing, and digital agency for mission-driven organizations. We believe in thinking deeply, experimenting often, and getting it right the first time. We help nonprofits, associations, universities, and government agencies more deeply connect with their audiences, increase their revenue and relevance, and improve their communities.

Location: Austin, TX or U.S. remote
Salary:
$70,000 – $80,000 dependent on experience.

The Impact You’ll Make:

  • Lead strategy and discovery efforts with clients.

  • Lead information architecture efforts with clients, including content audits, sitemaps, wireframes, and other related deliverables. This position does not focus on visual design.

  • Lead user research projects. Examples include stakeholder interviews, audience surveys, and usability testing.

  • Write functional specifications in business language.

  • Perform quality assurance testing to validate the site against site architecture deliverables.

  • Collaborate with the project team throughout the project.

  • Mentor staff across the teams as appropriate.

  • Contribute to company publications and presentations, as needed.

  • Offer suggestions to improve existing internal systems and processes.

  • Other tasks as necessary to make you and the company more successful.

Expectations

Unless specifically noted, not every expectation is required to be qualified for this role. We are looking for a combination of this skill set. If you have many of these skills, but not all of them, please feel free to apply.

  • 5+ years of professional experience creating responsive web architecture concepts.

  • Knowledge of industry standards around UX design including information architecture, sitemap development, wireframing, and content strategy.

  • Knowledge of user research techniques including stakeholder interviews, survey development and analysis, user profile development, and customer journeys.

  • Exceptional interpersonal communication and presentation skills, including the ability to tactfully deliver and accept honest criticism.

  • A degree in information science, design, or a related field, or commensurate experience as referenced above.

Desired Skills:

  • A positive attitude with team members and clients.

  • Highly developed organizational, collaboration, and written/verbal communication skills.

  • Experience managing project communication and scope for multiple projects.

  • Expertise in leading stakeholders through discovery and other project phases.

  • A history of successfully managing multiple duties in a fast-paced collaborative team environment.

  • Strong ability to execute tasks independently as well as in a team environment.

  • Strong presentation skills and the ability to sell ideas to a broad range of stakeholders.

  • Willingness to take responsibility and share ideas for improvement of agency work

Our Hiring Process:

We want our hiring process to be fair, equitable, and positive for all candidates. And, we want to have a great hire at the end of it! Typically, it takes a final candidate 4-8 weeks to complete our hiring process. In today’s market, we know that is slower than most companies but it’s important to us that we all come out better for it in the end. Here’s a look at the expected timing of our hiring process:

  • 2-4 weeks: Collect resumes

  • 1 week: Initial phone interviews (30 minutes) with 5-10 candidates

  • 1-2 weeks: Virtual interview (60 minutes) with 3-5 candidates

  • 1-2 weeks: Third, and likely final, virtual interview (60 minutes) with 2 candidates

  • 1 week: Check references and official offer

Benefits

As a full-time employee of the Mighty Citizen team, you’ll enjoy big-company benefits in a small-company setting.

  • Medical and fully paid dental, vision, and life insurance along with short-term and long-term disability

  • Flexible work schedule including time for appointments, errands, etc.

  • Additional PTO / pay at employment milestones

  • 401K with match

  • Paid parental leave

  • Individual professional development budget

  • Profit bonus

  • Cross-team mentorship

  • Quarterly team-building events including an annual strategic planning retreat


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