Sales & Proposal Coordinator

About You:

Organization and processes are a part of your DNA. You like problem-solving and get excited about focusing on the details. You have strong written communication skills and time management and excel at implementing and coordinating processes to increase efficiency. A highly motivated team player, you thrive in a collaborative environment that shares a common goal to grow our organization in a sustainable way.

About Us:

Mighty Citizen is the branding, marketing, and digital agency for mission-driven organizations. We believe in thinking deeply, experimenting often, and hitting the mark every time. We help nonprofits, associations, universities, and government agencies more deeply connect with their audiences, increase their revenue and relevance, and improve their communities.

Location: U.S. Remote or Austin, TX office
Base Salary: $60,000 – $70,000, dependent on experience

The Impact You’ll Make:

• Manage incoming sales inquiries, either through phone, email, website request proposal form, referral, or some other method. Management of sales inquiries will include:
  • Scheduling and taking notes on introductory phone calls
  • Updating and maintaining records in our CRM, Hubspot
  • Scheduling next steps after introductory phone calls
  • Scheduling a Needs Analysis (qualification meeting) for qualified prospects
  • Following up with prospects and clients
• Evaluate incoming RFPs to confirm fit and identify response requirements and criteria for evaluation.
  
• Assist with the proposal process, including drafting formal proposals, capabilities presentations, and engagement letters.
• Coordinate final production of proposal materials in print and electronic versions. This may include printing documents, assembling, and shipping.

• Assist with the contracting process, including drafting and revising service agreements and scopes of work.

• Participate in project handoffs to the production team.

• Prospect for new clients as needed, including working with the brand marketing team to conduct timely follow-up campaigns and keep documentation and data up-to-date in Hubspot.

• Find, investigate and research potential sales opportunities posted on industry listservs such as ESBD, PCDC, NTEN, Progressive Exchange, Comms Network, etc.

• Contribute to the team by bringing ideas for improving processes and recommending opportunities for efficiency.

• Attend events and conferences in a sales support role, as needed.

• Provide administrative support to the Sales and account management teams. This may include personal assistance, office management, and related duties.

Expectations:

Unless specifically noted, not every expectation is required to be qualified for this role. We are looking for a combination of this skill set. If you have many of these skills but not all of them, please feel free to apply.

• 2+ years experience in a sales or customer service role.

• 2+ years of project coordination or operations experience required.

• 2+ years of technical or proposal writing experience is preferred.

• A bachelor’s degree or equivalent work experience.

• Familiarity with basic branding, marketing, communications, and web development terminology.

• Creative and composes creative solutions to problems.

• Competitive and motivated to succeed.

Desired Skills:

• Punctual and professional.

• Detail-oriented, organized, collaborative, and responsive.

• Entry-level knowledge of business development concepts.

• Expert interpersonal communication and customer service skills.

• Ability to be personable and build rapport with prospects and clients.

• Ability to manage time effectively.

• Ability to read and interpret documents such as service agreements, project scopes, and project proposals

• Ability to write routine reports and correspondence.

• Ability to work under pressure to manage multiple priorities, often with competing and tight deadlines.

• Ability to work independently or with our collaborative team without close supervision.

• Ability to apply common sense understanding to carry out instructions and problem solve.

• Ability to collect meaningful data and draw reasonable conclusions.

• Ability to work in an office or home environment and ability to travel from time to time to help with events (no more than 5% travel required).

• Experience with Microsoft Office programs and other common productivity tools such as Google Drive / Google Docs, Hubspot, CRMs, and project management systems.

Our Hiring Process:

We want our hiring process to be fair, equitable, and positive for all candidates. And we want to have a great hire at the end of it! Typically, it takes a final candidate 4-8 weeks to complete our hiring process. In today’s market, we know that is slower than most companies, but it’s important that we all come out better for it. Here’s a look at the general timing of our hiring process:

• 2-4 business weeks: Collect resumes

• 1 business week: Initial virtual interviews (30 minutes) with 5-10 candidates

• 1-2 business weeks: Virtual interview (60 minutes) with 3-5 candidates

• 1-2 business weeks: Third, and likely final, virtual interview (60 minutes) with 2-3 candidates

• 1 business week: Check references, official offer, and negotiation